Summary

Intuitus was initially engaged by EC Group to undertake an IT operations review in the summer of 2016. The resulting report identified a number of issues that were preventing the company’s IT operations from fully supporting the growth of the business. To address these issues EC Group contracted two full-time interims from Intuitus over a four-month period, in addition to an Intuitus consultant in a project assurance role.

The Client

EC Group is one of the UK’s leading providers of fulfilment and distribution services. Based in Grays, Essex, the company stores and fulfils a range of goods on behalf of clients across a variety of sectors, including e-commerce, charity, print and promotions.

Challenges

The initial IT operations review had identified the key issues that EC Group needed to prioritise. However, lack of bandwidth in the company’s small IT department meant that resolving these issues within the required timescales wasn’t going to be achievable.

“I wasn’t confident that IT were making sufficient progress to keep pace with the rest of the business,” says Chris Long, Managing Director at EC Group. “We operate in a fast-paced sector, and have plans to expand and grow the business – we couldn’t get where we wanted to be if left to our own devices.”

Overdue projects, including the replacement of out-of-date elements of its IT infrastructure and the review of key software and infrastructure support partner contracts, needed to be prioritised.

How Intuitus helped

EC Group took on both an IT Operations Manager and an IT Project Manager on a full-time basis from Intuitus for four months. Both roles were focused on implementing the change agenda required to get IT operations back on track. The replacement of various IT systems, the provision of ongoing IT maintenance, and a tender process for finding a new infrastructure support partner were all undertaken.

Intuitus consultant Phil Reynolds was also brought in to provide project assurance. Due to unforeseen circumstances the IT Operations Manager had to be replaced at short notice very early on in the project – Phil managed the handover and ensured that there was no disruption to planned activity. This illustrates Intuitus’ commitment to the guarantee of continuity in the unlikely event of an unplanned break in service. “I trusted Intuitus to come up with the right calibre of person for all three roles,” says Chris Long. “The project assurance provided by Phil Reynolds offered real oversight and was key to the ongoing continuity and success of the project.”

I trusted Intuitus to come up with the right calibre of person for all three roles. The project assurance provided by Phil Reynolds offered real oversight and was key to the ongoing continuity and success of the project.

Chris Long, Managing Director at EC Group

Results, Return on Investment and Future Plans

“We certainly wouldn’t have been able to get to where we are now without the interim resources on board,” concludes Chris. “Our principal focus is meeting our clients’ requirements so our own IT projects, like infrastructure replacement, often take a back seat. I’m satisfied that we now have a fully up-to-date IT infrastructure, together with the systems and support partners that provide a solid platform for the growth of the business.”

Chris is quick to point out that these projects were never about delivering immediate cost savings – instead they’re viewed by EC Group as a long-term investment. “We’re in excellent shape now,” he says. “We’re committed to the ongoing work, building on what we’ve got, using the disciplines put in place by Intuitus’ interims.”

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