On 1 July 2020 I hosted John Lowe, a technology and digital leader with over 20 years’ experience, primarily in B2C situations with organisations such as Microsoft and Sony, and Jonathan Summerfield, a CTO with 25 years’ experience in branded, multi-channel e-commerce and retail/consumer environments including Tesco.com, Ladbrokes and Marks & Spencer, to discuss the opportunities available for retail & consumer businesses in the ‘new normal’.
During the webinar we covered:
- How COVID-19 has impacted the customer experience
- Who the winners and losers are
- Where the new opportunities are and how you can take advantage of them